Operations Leadership Portfolio

Senior Operations Manager & Leadership Partner

As a strategic operations leader, I serve as the connective tissue between departments, translating executive vision into actionable processes. My approach combines analytical rigor with human-centered design, ensuring operational excellence while nurturing team potential. I envision my partnership with leadership as a collaborative relationship built on transparency, data-driven insights, and proactive problem-solving — allowing executives to focus on strategic goals while I ensure the operational foundation supports their vision.

Operations Expertise Hierarchy

Team Management

  • Cultivate high-performance culture through structured development plans and clear expectations
  • Implement data-driven performance metrics that align with strategic objectives
  • Design and facilitate team-building activities that strengthen collaboration
  • Develop leadership capacity through mentoring and skills advancement programs

Client Relationship Management

  • Establish structured onboarding processes to set clear expectations from day one
  • Create robust communication protocols that ensure consistent client experience
  • Develop retention strategies resulting in 90%+ client satisfaction rates
  • Implement rapid response frameworks for timely issue resolution

Vendor Management

  • Negotiate favorable contracts driving 15-20% cost savings while maintaining quality
  • Implement vendor performance metrics and structured review processes
  • Create strategic partnership frameworks that transform transactional relationships
  • Develop risk mitigation strategies for supply chain resilience

Systems Management

  • Design and implement operational workflows that reduce redundancy by 30%+
  • Select, customize and deploy technology solutions aligned with business objectives
  • Create comprehensive documentation ensuring knowledge retention and transfer
  • Lead cross-functional process improvement initiatives with measurable ROI

Events Management

  • Develop end-to-end event frameworks that deliver consistent, outstanding experiences
  • Create budgeting and resource allocation models maximizing impact per dollar
  • Implement logistics management systems that prevent issues before they arise
  • Design post-event analysis processes that drive continuous improvement

Stakeholder Management

  • Create stakeholder mapping strategies to identify influence and information needs
  • Develop tailored communication approaches for different stakeholder groups
  • Implement expectation management frameworks that build trust and transparency
  • Design structured formats for regular updates that highlight relevant KPIs

Leadership Testimonials

The operational structures implemented transformed how we function as a business. What stands out most is the ability to anticipate leadership needs before they arise, allowing our executive team to focus on strategic growth rather than day-to-day operations.

Jordan Williams

Chief Executive Officer

Our team efficiency improved dramatically through the thoughtful process implementations. The unique approach combines analytical precision with genuine people skills – ensuring systems work not just on paper but for the actual humans using them.

Alex Chen

VP of Product Development

I've worked with many operations professionals, but none with such a gift for turning chaos into clarity. The client onboarding system created has become the gold standard across our organization, dramatically improving our retention rates.

Taylor Jackson

Director of Client Services